Account
Do I need to register before placing an order?
No,you do not have to. You can place the order directly on our website without register.If you change another computer next time,then you will not see the first order information. If you like,you can also choose to register on our website.
How do I register?
Click “Create Account” at the top right corner of our website. You can register with your Email account.
What if I forgot my login password?
Click the “forgot your password?" at the Login page, fill in your registered email then we will send a new password to your registered email.
Ordering & Payment
Can I remove item from the shopping cart?
Yes. if the order is not placed, you can remove the item from the shopping cart. But once you have placed the order, you can't delete any item from the order.
Can I modify or cancel my order?
If you did not pay for the order,then you can modify and reorder.
If you finish the payment for your order, you can cancel or modify it in 24 hours for any reason. If more than 24 hours, Please send a request to our customer service "jane.zhyzx@gmail.com” representatives your order for assistance.
Can you custom make the items?
Sorry that we don't provide custom-made service at this time. The items are just same as our website displayed and same as the description on our website.
If I want to change information (such as color, size, shipping address, shipping method) of a paid order, what can I do?
We can only change those information for you if the order is not shipped out. Therefore please be more careful to place the order. If there are changes, contact us via nokeliy2008@gmail.com.
What kind of secure payment methods do you accept?
We use PayPal to facilitate our payment process. You can use Credit Cards, Debit Cards. PayPal Wallet, Bank Account. E Check, and any other payment methods that PayPal supports to complete your order on our website. And we also support Credit/Debit card of Visa Card, Master Card, JCB, Maestro.
How do you secure my payment information?
We do not process any of your payment information.
Why do I get less refund for the items sometimes?
Please be noted if there is a discount for your order,we will refund you the amount with the discount, that means we will refund what you actually pay for each item.
Size Chart
How can I choose the right size?
Please check Size Chart on the item's product page to see the measurements.Most of our items are marked as S/M/L/XL/2XL size.And the unite include centimeters and inches.
What's free size?
That means there is only one size available for the item.Generally a Medium size fits the majority of customers.If you are still unsure,please check the product size chart to see the detail measurements.
Shipping & Handling
Where does my order ship from?
Our main fulfillment center is located in China. All our clothes are shipped from our fulfillment center .
What delivery companies do you use?
We only use safe and reputable delivery companies like DHL.UPS. USPS, Postal Mail etc.
How much is the shipping fees?
It depends on weight and distance. And you can see the exact fees when choosing the shipping method. Any order over $29.99 can enjoy free standard shipping in our website now!
Is there any additional fee or tax?
For most of the countries, our customers do not need to pay for importing fee. duties or VAT (Valued Additional Tax). However for some European countries, our customers may need to pay the duties or VAT according to your countries' levying rules.
Do you ship to PO BOX and APO/FPO/AFP military addresses?
We can only ship to those addresses by standard shipping (about 2 weeks for delivery). If you want to receive the items by expedited $hipping(in 10 days), please provide a physical address.
How do I track my order status?
Once the order is placed, you will receive an email about the order information. You can also Log in to our website and track your order under 'My Account> Order history" on the top right side of our website. Once the order is shipped, you will receive a shipping email with the tracking number for your package.
Customer Support
What if I encounter other problems on okigoo.cn?
Please take a picture of the problem you met or screenshot and send it to
nokeliy2008@gmail.com so that we can handle the issue ASAP.
THE PRIVACY AND SECURITY OF YOUR PERSONAL INFORMATION ARE VERY IMPORTANT TO US
okigoo values our customers and visitors to our website and respects your concerns about the privacy of your personal information and data security. Our Privacy and Security Policy (the "Privacy Policy") is intended to protect your privacy and provide you with a safe and secure shopping experience in our store. By visiting our website or providing information to us at our store, you consent to the collection and use of your personal information. In addition to reviewing our Privacy Policy, you should also read our Terms & Conditions. Your use of our website indicates your agreement with its terms and conditions.
OUR PRIVACY POLICY WILL CHANGE OVER TIME
Because we continue to develop our website and take advantage of technologies to provide you with better services, our policies will change over time. We encourage you to refer to this Privacy Policy from time to time to stay abreast of our latest privacy policy information. If you are a registered user of our website, we may notify you by email of detailed changes to our Privacy Policy using the most current email address you have provided us. Your continued access and use of our website will constitute your acceptance of any changes or revisions to our Privacy Policy.
PURPOSE OF OUR PRIVACY POLICY
This Privacy Policy explains and summarizes how we collect, use and protect your personal information as you interact with us online and through our customer and technical support. This Privacy Policy explains:
1. What information okigoo gathers from users of our website.
2. How okigoo uses the personal information that you share with us and that we learn about you because of our relationship.
3. How okigoo uses "cookies" and "IP Addresses."
4. What personal information, if any, okigoo may share about you with others and the conditions that protect your information if it must be shared.
5. What kind of security measures okigoo takes to protect your information from loss or disclosure and how okigoo will inform you in the event of a security breach.
6. The circumstances under which you can access your personal information you have shared with okigoo and have that information corrected, restrict okigoo's use of that information, and even have it removed from our records.
THE TYPE OF INFORMATION ABOUT YOU OUR WEBSITE AND STORE COLLECT
okigoo collects information that you provide us or we learn about you from your use of our website or shopping at our store. We receive and store information you enter on our website, provide us at our store, or give to us in any other way. For example, you may provide information to us when you make an in-store purchase, register with our website, sign-in, search or add items to your shopping cart, purchase an item, participate in a survey, contest or promotion, or communicate with okigoo's customer service. As a result of those actions, you might supply us with such information as your name, address, phone number, email address, financial and debit or credit card information, and personal shopping and product preferences.
We use a third-party service provider to serve ads on our behalf across the Internet and sometimes on this website. They may collect anonymous information about your visits to our website, and your interaction with our products and services. They may also use information about your visits to our website to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major websites. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, email address, or any personally identifying information about the user. Third-party service providers keep track of your browsing activities on our website, which enable us to target advertising based on your browsing history and preferences.
Our social media tools, such as the Facebook, Instagram, Pinterest, Tumblr and Google Plus, are either hosted by a third party or hosted directly on our site. Your activity with these tools is governed by the privacy policies of the companies that provide them.
HOW okigoo USES INFORMATION ABOUT YOU
We use information collected about you to provide you with the best shopping experience, the most current fashion clothing and accessories, and personal style news. We don't sell your personal information to third parties for any reason. We do not disclose your personal information to unaffiliated third parties, or to our affiliates, who may want to offer you their own products and services unless you have requested or authorized us to do so.
We may share your personal information with third parties or affiliates of okigoo where it is necessary for us to complete a transaction you authorized or perform some other activity you have asked us to do.
We may share your personal information with third parties or affiliates of okigoo with whom we have contracted to perform services on our behalf, for example for product and service fulfillment or for marketing purposes. All companies that act on our behalf are contractually obligated to keep the personal information we provide them confidential and to use the personal information we share only to provide the services we ask them to perform.
We may disclose personal information about our customers as permitted or required by law, such as in connection with a subpoena or similar legal process, or in connection with a merger, acquisition or bankruptcy, as discussed further below. We may disclose information about you to protect against fraud and other crimes and to enforce our contracts with you.
We try to provide you with the information you need to make informed reasonable choices with respect to how our website use or share your information. okigoo collects and uses personal information from you in several ways:
1.WEBSITE USAGE. okigoo or okigoo's authorized service providers may observe activities, preferences and transactional data (such as your IP address, browser type and operating system) relating to your use of our website. We may use these collected or logged information in order to provide you with better service, to facilitate our customers' use of the website, to track usage of the website, and to address security hazards. okigoo, or one of okigoo's authorized service providers, may use this information to track aggregate traffic patterns throughout our website for okigoo's internal analysis.
2.ONLINE TRANSACTIONS. We collect information about you when you shop on our website. You may visit our store without registering, but if you wish to add merchandise to your shopping cart, save your debit or credit card information with us online, create a wish list or use other special features offered on our site, you may need to provide us with certain information, including your name, address, phone number, financial information, and email address, to open an account with us. We will assist you in creating a user id and a password to protect your account information. Similarly, if you wish to apply online for a job position with us, you will be required to submit relevant information about your background and experience.
3.STORE TRANSACTIONS. We collect information about you when you purchase merchandise in our store or sign-up in our store.
YOUR CONTACT PREFERENCES AND OPT-OUT CHOICES
To update your subscription preferences, you may contact us using one of the following methods:
To unsubscribe from our email marketing list, click the "UNSUBSCRIBE" link at the bottom of a marketing email that you receive from okigoo at no charge. Or, Click here to contact our Customer Service for help.
OUR SECURITY PRACTICES
Our internal data security policies restrict access to customers' personal information to authorized employees. Authorized employees may use our customers' personal information for okigoo business purposes only. Our employees are bound by okigoo policies that require them to maintain the confidentiality of our customers' personal information. Employees who violate these requirements are subject to disciplinary action, up to and including termination.
We maintain physical, electronic, and procedural safeguards that are designed to guard our customers' personal information. For example, for the security of your online visit to our website, we may make use of firewall barriers, encryption techniques and/or authentication procedures. Any personal information you save on our website through your online account, including your debit or credit card, and other financial information, will be stored on secure designated servers, accessible only to those who require it in order to process your order and payment. Unfortunately, no data transmission over the Internet can be guaranteed to be absolutely secure. As a result, while we strive to protect your personal information, okigoo cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. In the event of a breach of the confidentiality or security of your personal information, we will notify you as necessary and to the extent possible so you can take appropriate protective steps. Unless you indicate otherwise, we may notify you under such circumstances using the email address you provided to us when you registered with our website.
WHAT ARE COOKIES AND HOW DOES OUR WEBSITES USE THEM
We may use "cookies" to collect or log certain information. A cookie is a small piece of information that a website store on a personal computer and which it can later retrieve. We may use cookies for some administrative purposes, for example, to store our customers' preferences for certain kinds of products or to store a password so that you do not have to input it every time you visit our website. The cookies will not contain information that will enable anyone to contact our customers via telephone, email, or any other means. If our customers are uncomfortable with the use of cookie technology, they can set their browsers to refuse cookies. Certain of our services, however, could be dependent on cookies and our customers may disable those services by refusing cookies.
LINKS TO THIRD PARTY SITES AND WEBSITES CONTAINING OUR WEBSITES BRANDING
Our Website may contain links to third party sites. Please be aware, however, that okigoo is not responsible for and cannot control the privacy policies of these other sites or their practices. We encourage you to read the privacy policies for these other sites, as they may differ from ours. This Privacy Policy applies solely to personal information collected by okigoo.
CONTACT PREFERENCES AND ACCESSING YOUR PERSONAL INFORMATION
You have choices when it comes to how okigoo uses your personal information. When you register online with our website or sign-up in our store, you can choose not to receive information about merchandise, services and special promotional offers from us by email. If you elect not to receive such product marketing information by email, okigoo may continue to contact you as necessary to service your account and process your transactions. You can change your preferences by following the instructions for opting out at the end of the marketing email, or by following the instructions for Account Information on the Website or Click here to contact our Customer Service for help.
Keeping your account information accurate and up to date is very important so we can provide you with excellent service. If your account information is incomplete, inaccurate or not current, please follow the instructions for My Account on our Website to correct or update your account information online, or you may contact our Customer Service for help.
You can login to your account on our website if you want to review or change the information you provide to us. You may also contact our Customer Service to review or request any changes to your account or to the information you provide to us.
MERGERS, ACQUISITIONS AND BANKRUPTCY
If okigoo should ever file for bankruptcy or merge with another company, or if okigoo should decide to buy another business, or sell or reorganize part or all of okigoo's business, okigoo may be required to disclose your personal information to prospective or actual purchasers and other parties. It is okigoo's practice to obtain appropriate protections for information disclosed in these types of transactions. okigoo cannot, however, guarantee that okigoo Privacy Policy will remain unchanged if okigoo is sold or merges with another company.
WHAT ELSE SHOULD I KNOW ABOUT MY PRIVACY
You should be careful to maintain the secrecy of your passwords and/or account information and be responsible about protecting your personal information and identity whenever you are online.
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.
Our Email Address:okigoo@outlook.com
Office address: 11308 VIRTUOSO irvine CA 92620
Tel:+1 9494194816